Last updated on Oct 8th 2023
Cancellation and Refund Policy for Serry Designs
1. Order Cancellation
At Serry Designs, we take pride in creating unique and personalised digital art pieces for our clients. While we strive to ensure your complete satisfaction, we understand that there may be situations where you need to cancel an order. Please review our order cancellation policy below:
- Cancellation Window: You may request to cancel your order within 24 hours of placing it. After this period, your order may already be in the process of creation, and we may not be able to accommodate your cancellation request.
- Cancellation Request: To request an order cancellation, please contact our customer support team at support@serrydesigns.com. Please provide your order details and the reason for cancellation in your request.
2. Refund Policy
We aim to provide you with high-quality, made-to-order digital art pieces that you will cherish. If you are not satisfied with your purchase or if there are exceptional circumstances, you may be eligible for a refund. Please review our refund policy below:
- Refund Eligibility: Refunds are processed on a case-by-case basis and are not guaranteed. We will assess the reason for the refund request and determine whether it meets our refund criteria.
- Non-Refundable: We do not offer refunds for completed digital art pieces, as these are custom-made to order and cannot be resold.
- Refund Processing: If a refund is approved, the amount refunded will be based on the original payment method. Please allow [number of days, e.g., 5-10 business days] for the refund to be processed.
3. Contact Us
If you have any questions or concerns regarding our cancellation and refund policy, please feel free to contact us at support@serrydesigns.com. Our customer support team will be happy to assist you.