Last updated on Oct 8th 2023
Shipping and Delivery Policy for Serry Designs
At Serry Designs, we take pride in delivering high-quality digital art products to our valued customers. Our products are exclusively delivered in soft copy format, typically through email or download links. Please read our Shipping and Delivery Policy below to understand our process.
1. Delivery Method
- All our digital art products are delivered as soft copies in digital format, such as JPEG, PNG, or other compatible file formats.
- Upon completion of your order, you will receive an email notification containing a download link to access your digital art product. You can also access your order history and download your purchased art from your user account on our website.
2. Delivery Timeframe
- The delivery timeframe for your digital art product depends on the complexity and scope of the artwork. We will provide an estimated delivery date at the time of purchase.
3. Cancellation and Refund Policy
If you wish to cancel your order and request a refund, please refer to our Cancellation and Refund Policy. Please note that you can cancel your order within 24 hours of placing it. After this period, we may have already started the creation process, and a refund may not be available.
4. Refund Eligibility
- We offer refunds if your request meets our refund criteria outlined in our Cancellation and Refund Policy.
- If your digital art product is not delivered within the estimated timeframe and you have not requested a cancellation, you may be eligible for a refund. Please contact our customer support team to initiate the refund process.
5. Customer Support
If you have any questions or concerns regarding our Shipping and Delivery Policy or require assistance with your order, please contact our customer support team at support@serrydesigns.com.
6. Changes to this Policy
We reserve the right to update this Shipping and Delivery Policy as necessary to reflect changes in our practices and legal requirements. The latest version will be posted on our website with the effective date.
By using our website and services, you agree to the terms of this Shipping and Delivery Policy.